Consequences of Emotional Labor in Health Sector of Pakistan
Keywords:
Emotional Labor, Frequency, Attentiveness, Variety, Emotional Dissonance, Job Stress, Burnout.Abstract
Specific considerations have been provided to the emotional elements of job especially concerning the people who are working in health care centers. The purpose of this study is to examine the role of emotional labor towards employees’ burnout with concentrating on the mediating role of job stress. Present study tried to explore the degree to which the emotional
labor tactics result in burnout for representatives who directly deal with patients. Study is descriptive, quantitative and longitudinal in nature. Therefore, data have been collected two times from same respondents by applying simple random sampling technique. Data were collected by nurse practitioners and also medical professionals regarding staffs from the private and government hospitals located in Gujranwala. Study findings highlighted the negative consequences of emotional labor strategies such as job stress and burnout. Results also divulged that emotional labor strategies (attentiveness, variety, frequency and emotional dissonance) have significant and positive association with employees’ burnout. Moreover, findings also identified that job stress also significantly
mediates the relationship between emotional labor and burnout.
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