Student Overall Satisfaction with University Services in Malaysia

Authors

  • Md Rezwanul Islam Faculty of Business and Law, International University of Malaya-Wales, 50480, Kuala Lumpur, Malaysia
  • Fahad Ali Gul Department of Science, Technology, Engineering and Mathematics, International University of Malaya-Wales, 50480, Kuala Lumpur, Malaysia
  • Md Waliur Rahman Department of Science, Technology, Engineering and Mathematics, International University of Malaya-Wales, 50480, Kuala Lumpur, Malaysia

DOI:

https://doi.org/10.53555/ans.v3i2.85

Keywords:

Academic services, Access (i.e. database, library),, Administrative services, Offered courses,, Student satisfaction

Abstract

Intellectual ambiances are very active and co-operation, as well as the solidification of the national evaluation of the Organisation is to inspire enlarged use. Therefore, agreement and educational institutions for the development of student satisfaction is attractive precarious try. In Malaysia, education is a key business and plays a vital role in countrywide development. Private education sector is rising rapidly, increasing attention to a rising use of the service is to improve the success of the system. Therefore to achieve, because the benefits of university education, which is located in Kuala Lumpur, Malaysia with students' satisfaction inspects.

Downloads

Download data is not yet available.

References

Abdullah, F. (2006c). The development of HEdPERF: a new measuring instrument of service quality for the higher education sector. International Journal of Consumer Studies, Vol.30 (No.6), pp.569-581.

Al-Busaidi, K. (2012), “The payoff of corporate portal usage in an academic institution”, Campus-Wide Information Systems, Vol. 29 No. 5, pp. 368-379.

Appleton-Knapp, S.L. and Krentler, K.A. (2006), “Measuring student expectations and their effects on satisfaction: the importance of managing student expectations”, Journal of Marketing Education, Vol. 28 No. 3, pp. 254-64.

Brown, B., Kaldenberg, D., Browne, W., and Brown, D., (1998) “Student as customers: factors affecting satisfaction and assessments of institutional quality”, Journal of Marketing for Higher Education, 8 (3), pp. 1-14.

Butt, B.Z. and Rehman, K.U. (2010), “A study examining the students satisfaction in higher education”, Procedia –Social and Behavioural Sciences, Vol. 2 No. 1, pp. 5446-5450.

Gruber, T., Fuß, S., Voss, R. and Gläser-Ziduka, M. (2010), “Examining student satisfaction with higher education services: using a new measurement tool”, International Journal of Public Sector Management, Vol. 23 No. 2, pp. 105-123.

Hayes, B. (1997), Measuring Customer Satisfaction: Survey Design, Use, and Statistical Analysis Methods, ASQ, Milwaukee, WI.

Hemsley-Brown, J. and Oplatka, I. (2006), “Universities in a competitive global marketplace: a systematic review of the literature on higher education marketing”, International Journal of Public Sector Management, Vol. 19 No. 1, pp. 316-338.

Hofstede, G. (2001), Culture’s Consequences: Comparing Values, Behaviours, Institutions, and Organizations across Nations, Sage Publications, London.

K. Selvarajah T. Krishnan et al., (2016),The Effect of Communication on ForeignStudent’s Enrolment in Malaysian Higher Learning InstitutionInternational Journal of Advanced and Multidisciplinary Social Science 2016, 2(2): 47-50, DOI: 10.5923/j.jamss.20160202.03.

Keedy, J. (2005), “Reconciling the theory and practiceschism in educational administration through practitioner-developed theories in practice”, Journal of Educational Administration, Vol. 43 No. 2, pp. 134-53.

Kotler, P. and Keller, K. (2012), Marketing Management, Prentice Hall, NJ.

Masrek, M.N. (2007), “Measuring campus portal effectiveness and the contributing factors”, Campus-Wide Information Systems, Vol. 24 No. 5, pp. 342-354.

Mulkeen, T. and Cambron-McCabe, N. (1994), “Educating leaders to invent tomorrow’s school”, in Mulkeen, T., Cambron-McCabe, N. and Anderson, B.G. (Eds), Democratic Leadership: The Changing Context of Administrative Preparation, Alex, Norwood, NJ.

Murphy, J. and Hallinger, P. (Eds.) (1987), Approaches to Administrative Training in Education, State University of New York Press, Albany, NY.

Naidoo, V. (2006), ‘‘International education, a tertiary level update’’, Journal of Research in International Education, Vol. 5 No. 3, pp. 323-45.17.Saunders, E.S. (2008), “Drilling the LibQUALþs data for strategic planning”, Performance Measurement and Metrics, Vol. 9 No. 3, pp. 160-70.

Sultan, P. and Wong, H.Y. (2013), “Antecedents and consequences of service quality in a highereducation context: a qualitative research approach”, Quality Assurance in Education, Vol. 21 No. 1, pp. 70-95.

Telford, R., & Masson, R. (2005). The congruence of quality values in higher education. Quality Assurance in Education, Vol.13(No.2), pp.107-119.

Trivellas, P. and Geraki, A. (2008), “Investigating principals’ leadership profile in secondary education”, Proceedings of ICMMS 2008 International Conference on Management and Marketing Sciences, Imperial College Press Conference Proceedings, Athens, 23-25 May, pp. 599-602.

Ugboma, C., Ogwude, I.C., Ugboma, O. and Nadi, K. (2007), “Service quality and satisfaction measurements in Nigerian ports: an exploration”, Maritime Policy and Management, Vol. 34 No. 4. pp. 331-346.

Downloads

Published

2017-02-28

How to Cite

Islam, M. R., Ali Gul, F., & Rahman, M. W. (2017). Student Overall Satisfaction with University Services in Malaysia. International Journal For Research In Applied And Natural Science, 3(2), 01–08. https://doi.org/10.53555/ans.v3i2.85