The Effect and the Challenges of Implementing Total Quality Management on Performance of Higher Education Institutions
DOI:
https://doi.org/10.53555/es.v4i3.201Abstract
This study aims to identify the total quality management and its impact on the efficiency of
academic performance in Jordanian universities , through the knowledge level of the application
of the principles of total quality management in the University of Jordan, from the viewpoint of
its employees ( faculty members ) and to identify the most TQM principles applied in the
university as seen employees faculty members and activating the role of interested and
administrators Jordan University , and other universities to apply the principles of total quality
management and work on enhancing them as well as to identify the requirements of the overall
quality of the educational system and to identify the appropriateness of the education system at
the University of Jordan to total quality management . So is the problem of the study in a survey
TQM principles applied in the University of Jordan, as perceived by its employees through a four
principles of quality requirements in education, follow-up of the educational process, the
development of human resources (faculty members), and academic administration decisions. The
study found many of the recommendations the most important need to focus senior management
in educational institutions on the process of applying the principles of total quality management
to improve the system of university education and guide the process of decision-making in
Jordanian universities , especially the University of Jordan in the preparation of the cadres of the
Academy are eligible to lead the process of change and the impact on efficiency and productivity
to reach the learning outcomes high quality and the need for attention out of total quality
management as a specific quality assurance process in organizations that do not aim to profit any
service organizations such as educational.
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