ESTABLISHING WHETHER FORMAL COMMUNICATION CHANNEL SIGNIFICANTLY INFLUENCES EMPLOYEE’S PERFORMANCE AT ISIOLO COUNTY GOVERNMENT.
Employee’s performance is one of the core values of the vision 2030 of public service delivery in Kenyan Government. Communication channels are drivers of employee performance in any organization. Formal communication channels exist in the National and County Government organizations hence this study sought to investigate the influence of communication channels on enhancing employee performance at County Government of Isiolo. The study was guided by the objective: Formal communication channels and its influence on employee performance. The study was guided by three theories, which are Symbolic Interaction theory, Social Presence Theory and Structuration theory. Literature review was from primary and secondary data as presented by respondents and literature materials available to the researcher. For the research methodology, a descriptive study design was used in this study. The population target in this study included all the 1370 employees at County Government of Isiolo comprising of ten departments. Stratified random sampling was used to select 125 respondents. A structured questionnaire was used for data collection. Descriptive statistics such as frequencies, percentages was estimated for quantitative variables and the qualitative data from the open-ended questions was analyzed using conceptual content analysis, presented in prose, and displayed in tables. It was found that distortion; leakage of information and unreliable information greatly affected employee’s performance. The study concluded that formal communication channel had effect on employee performance at County Government of Isiolo. The study recommends that County Government of Isiolo should train staff on communication skills in order to enhance the performance of County employees on service delivery. The study also recommends that managers should make sure that appropriate communication channels are used in accordance to communication policy of the organization.
Anene, M. (2006). Effectiveness of communication in administration:Abraka: Delata State University.
Eisenberger & Stinglhamber (2014) Journal of communication channels: formal and informal.Brown Publishers.
Goldhaber, G. M. (2013). Organizational Communication, sixth edition C. Brown Publishers
Goldhaber, G. M. (2015). Organizational Communication, eighth edition C. Brown Publishers.
Gitonga, D. K. (2016) Project report on influence of recruitment and selection on Employees’ performance
G.O.K (2012) Circular on Civil Servants service delivery,DPM
G.O.K (2014 -2015). Audit Report on staff establishment: County Government of Isiolo
G.O.K (2018). Human Resource Policies and procedures manual: Version 1.0.: A publication of the County Public Service Boards Grates G. (2008). Personal communication
Guest P. M. & Conway T.L. (2012). Business-unit level relationships between employees satisfaction, employee engagement and business outcome. A meta-analysis. Journal of applied pscychology, 87(2) 268)
Jennifer, L. (2016). Role of communication in organizations: The journal of Business Communication 29: 129 – 141
Lesikar, R.V., et al (2014), Communication in business. London
Longman & Linda Ray (2015) Journal of Organizational Communication International Delta State
Linda Ray, (2016). Communication Channels in organization
Linda Ray (2015), Human Resource: Poor Communication impacts productivity, Success Magazine.
Linda Ray and Huang K. (2015). Communication in organizations. An Interpretive Approach, Beeverly Hills: Sage Publications, 1983.
Linda, Putnum and Michael (1983) Communication and Organization: An Interpretive Approach. Bervely Hills. Sage Publication.
Luarn P. & Huang K. (2015) Factors influencing Government employees’ performance via information systems use an empirical study. Electronic journal of e-Governments
Kalla H.K. (2015). Integrated internal communications.A multidisciplinary perspective-corporate communication: An International Journal
Kombo, D. K and Tromp, L. A., (2006). Proposal and Thesis writing. An Introduction: Paulines Publication, Africa
Kunal S. (2015). “A Taxonomic approach to organizational communication”: Journal of Business Communication.
Makuri, Nwachukwu (2014)Research on Organization communication.Journal Humanities and social sciences (10SR – JHSS)
Mukasi R. (2013) Project paper on Communication Channels on Management Practices, Kenyan Universities. Msc Thesis
Nerves & Eisenberger (2012) Management communication and employee performance: the contribution of perceived organizational support. Human performance
Nzuve , S. N (2013). Management of Human Resources: A Kenyan Perspective Revised 4th Edition
Nyarangi B.O. (2012) Factors affecting performance of staff of Local Authorities In Kenya: A case of Kisii Municipal Council. Master of Business Administration thesis, Kenyatta University, Nairobi.
Peretomode, V. (1991). Educational Administration. Lagos: Joja Educational Research and Publishers.
Orpen C. (2012). The interactive effects of communications quality and job involvement on managerial job satisfaction and work motivation. Journal of psychology, 131(5)519-522
Smiriti Chand (2016). Business Communication Journal: Research on business Communication channels: formal and informal
Sokoro, J.M. (2012). Factors that influence employees’ performance in Kenya Wildlife Service. Master of Business Administration project, University of Nairobi, Kenya
Sumeya A.A, (2016) Project report on influence of internal communication on employees’ performance in Somalia:
Tinofirei G (2012). The unique factors affecting employee performance in non-profit Organizations. Master thesis, University of South Africa, Cape Town.
Watson Wyatt. (2004), Connecting organizational communication to financial Performance – 2003/2004 Communication ROI Study. Watson Wyatt Worldwide.
Williams G. Zikmund Barry and J. Babin. (2013). Business Research Methods
Witherspoon, P. A. (2012). Communicating Leadership: An organizational perspective, Baston, Allyn & Baco
In consideration of the journal, Green Publication taking action in reviewing and editing our manuscript, the authors undersigned hereby transfer, assign, or otherwise convey all copyright ownership to the Editorial Office of the Green Publication in the event that such work is published in the journal. Such conveyance covers any product that may derive from the published journal, whether print or electronic. Green Publication shall have the right to register copyright to the Article in its name as claimant, whether separately
or as part of the journal issue or other medium in which the Article is included.
By signing this Agreement, the author(s), and in the case of a Work Made For Hire, the employer, jointly and severally represent and warrant that the Article is original with the author(s) and does not infringe any copyright or violate any other right of any third parties, and that the Article has not been published elsewhere, and is not being considered for publication elsewhere in any form, except as provided herein. Each author’s signature should appear below. The signing author(s) (and, in